Allô Taf · Legal
How to delete your Allô Taf account and what happens to your data afterwards.
Effective date: 28-07-2026 · Version 1.0 · Last updated: 28-07-2026
This page explains how to delete your Allô Taf account and the personal data associated with it, what is deleted, what may be kept and why, and how long the process takes. It applies to accounts created on the website allotaf.com and in the Allô Taf mobile application. It is published separately so that it can be consulted by anyone, including a person who has uninstalled the application or who has never installed it.
This is the fastest method and it is available at any time.
Step Action 1 Open the Allô Taf application and sign in to the account you wish to delete.
2 Open the menu and select Settings.
3 Select Account, then Delete my account.
4 Read the summary of what will be deleted and what may be retained.
5 Confirm your identity if prompted, then confirm the deletion.
6 You will receive a confirmation message. Your account is deactivated immediately.
The deletion option is reachable in no more than three taps from the main settings screen. If you cannot find it, use Method 2 below.
If you have uninstalled the application, if you cannot sign in, or if you simply prefer to write to us, you may request deletion directly.
Channel Details Email Write to [DELETION EMAIL, e.g. privacy@allotaf.com] with the subject Account deletion request.
Web form Complete the deletion request form at https://allotaf.com/account-deletion Postal [LEGAL ENTITY NAME], [STREET ADDRESS], Douala, Republic of Cameroon
To protect you against a malicious deletion request, we verify that the request comes from the account holder. We do this by reference to information already held in the account, or by sending a confirmation code to the registered telephone number or email address. We ask for a copy of an identity document only where a serious doubt remains, we use it solely for that verification, and we delete it immediately afterwards.
When your deletion request is executed, we erase:
Category What is erased Identity and contact Name, gender, date of birth, telephone number, email address, address, quarter, town and region Credentials Login identifiers and the hashed password Profile Professional profile, headline, experience, qualifications, skills, languages, availability and salary expectations Documents Curriculum vitae, certificates, profile photograph, company logo and any other file uploaded Activity Applications sent, offers saved, search history, preferences and the content of messages exchanged on the Platform Employer data Job offers published, shortlists, notes recorded against candidates, and the contact details of the account’s users Ambassador data Personal ambassador page, personalised QR codes, photograph, and the individual detail of introductions made Technical Push notification token, application instance identifiers and session data Marketing Subscription to newsletters and to promotional messages Deletion is definitive. Once executed it cannot be reversed, and we cannot restore a profile, a curriculum vitae or an application history that has been erased.
A small amount of data may be retained after deletion, but only where the law requires it or where a legitimate and clearly identified reason exists. It is kept in restricted access, used only for the purpose that justifies it, and deleted at the end of the period.
Retained data Reason Period Invoices, payment records and accounting entries Commercial and tax law obligations 10 years from the end of the financial year Record of bonuses paid to an Ambassador Accounting and tax justification 10 years Proof of consent and of your deletion request To demonstrate that we acted lawfully and on your instruction 5 years Security and connection logs Security of the Platform, detection of fraud, response to an incident 12 months Data relating to an ongoing dispute or investigation Establishment, exercise or defence of legal claims Until the matter is definitively closed An exclusion record where an account was closed for fraud or for requesting money from candidates To prevent the person concerned from re-registering and harming other users 5 years, limited to the minimum identifiers necessary Backups Technical impossibility of extracting a single record from an encrypted backup Deleted on the normal backup rotation, up to [30] days
Statistics that no longer allow you to be identified — for example the total number of registrations in a sector, or the number of validated Ambassadors in a town — are retained. They are not personal data and their retention does not affect your privacy.
Messages you sent to another User remain visible in that User’s own message history, in the same way that a letter you have sent remains in the recipient’s possession. Your name is replaced by an indication that the account has been deleted.
Stage Timeframe Acknowledgement of a request sent by email or form Within [2] working days Verification of identity Within [5] working days of receiving the information needed Deactivation of the account and removal from public view Immediately on confirmation Erasure from the production systems Within [30] days Erasure from encrypted backups On the normal backup rotation, within [90] days Confirmation sent to you Once the erasure is complete
If a Bonus has been validated but not yet paid, tell us in your deletion request. We will retain only the identifiers and the payment reference strictly necessary to execute the payment and to justify it for accounting purposes, and we will delete the remainder of your account normally.
You do not have to delete everything. You may ask us to remove only your photograph, only your curriculum vitae, or only your visibility to Employers, and keep your account. Write to [DELETION EMAIL] specifying what you wish to remove.
If you simply wish to pause, you may deactivate your account instead. A deactivated account is hidden from Employers and from the matching system, and can be reactivated by signing in again. If a deactivated account is not reactivated within [24] months, we notify you at your registered address and then delete or anonymise it.
You may cancel a deletion request at any time before the erasure is executed, by writing to [DELETION EMAIL] from the address associated with the account. Once erasure has been executed, cancellation is no longer possible.
If your request has not been dealt with, or if you disagree with our response, write to contact@allotaf.com and your file will be reviewed. You are also entitled to lodge a complaint with the Personal Data Protection Authority of Cameroon and to bring proceedings before the competent courts.
Purpose Address Deletion requests [DELETION EMAIL] Data protection contact@allotaf.com General support contact@allotaf.com Postal address [LEGAL ENTITY NAME], [STREET ADDRESS], Douala, Republic of Cameroon This page https://allotaf.com/account-deletion
